Terms & Conditions
All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. India Travel Expert.
Payments:
For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in India/BHUTAN but definitely before the commencement of the services. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
Mode of Payment:
Payment can be made through Wire Transfer to our bank.
Cancellation and Refund Policy
For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to India Travel Expert’s Cancellation Policy and Terms and Conditions.
The said Cancellation Policy is applicable to all guests of ‘India Travel Expert’. Booked for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any independent service taken from India Travel Expert.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
Cancellation policy will be applicable ON FULL TOUR PRICE (transport, hotels & other services), in spite of any Flight / Train cancellation has affected the operation of the Tours.
When Cancellation is made Charges
Booking Date – 60 Days prior to the operation of the booked tour – 10% of tour cost
59 – 30 Days prior to the operation of the booked tour 25% of total tour cost
29 – 16 Days prior to the operation of the booked tour 50% of total tour cost
15 – 08 Days prior to the operation of the booked tour 75% of total tour cost
07 – 00 Days prior to the operation of the booked tour 100% of total tour cost
Note: Written cancellation will accept on all working days, except Saturday & Sunday, Any cancellation sent on Saturday & Sunday’s will be considered on next working day (Monday).
For the X-mas and New Year period from 20 Dec to 10 Jan the payment is non-refundable.
In case you cancel the trip after commencement, will be considered as cancellation and no payment will be refunded/ adjusted against it. For any unutilized services example – meals, entrance fee, optional, hotel, sightseeing, transportation (surface / air). etc. we do not bear any responsibility to refund.
Wildlife Safaris cancellation:
All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are non-refundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.
Refund
Refund against Amendment and Cancellations will be paid directly to the source through whom the tour is booked. It would take at least 15 days to process such Refund.
Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
India Travel Expert act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk.
Please Note : We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.
